Refund and Returns Policy
Effective Date: December 3, 2024

At Filesaliz, we are committed to providing high-quality weight loss food products to our customers. We understand that sometimes things don’t go as planned, and we want to ensure that your shopping experience with us is as seamless as possible. Below is our Refund and Returns Policy, outlining the terms and conditions for returning products and receiving refunds.

1. Eligibility for Returns

We accept returns for products that are:

  • Unopened and unused
  • In their original packaging
  • Returned within 30 days of the purchase date

Unfortunately, we cannot accept returns or offer refunds for any opened or used products due to safety and hygiene reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@filesaliz.com or call (360) 210-4082 within 30 days of receiving your order.
  2. Provide your order number, the product(s) you wish to return, and the reason for the return.
  3. Once your return request is approved, we will provide you with a return shipping label.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or damaged goods).

4. Refund Process

Once your returned item is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Shipping fees are non-refundable.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order for the desired product.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@filesaliz.com with pictures of the damaged item and your order number. We will gladly provide you with a full refund or send a replacement.

7. Non-returnable Items

The following items are non-returnable:

  • Opened or used food products
  • Gift cards
  • Products purchased during promotions or clearance sales

8. Contact Us

If you have any questions about our Refund and Returns Policy, please feel free to contact us at:

  • Email: info@filesaliz.com
  • Phone: (360) 210-4082
  • Address: 674 W Lookout Ridge Dr, Washougal, Washington (WA), 98671

Thank you for shopping at Filesaliz. Your satisfaction is our priority!